Shipping Information and Policies:
Our policies are standard within the industry. We provide shipping and tracking information to you so you can check the expected delivery date and you, and anyone else who needs to know, can be ready to inspect upon receipt.
Freight damage is rare, however, it is EXTREMELY important that you carefully inspect your shipment for damage when you receive it. Inspect all sides of the box(es): sides, front(s) and back(s). No exceptions! Don't let anyone fool you and let you see only one side! Very uncool - don't be fooled!
If your box is damaged, and damage to the table is clearly visible refuse it. Note the damage on the proof of delivery (pod) receipt when you sign for and refuse it. Take pictures. Contact us and send pictures to us immediately.
When you refuse a damaged table, we will replace it as soon as the carrier notifies us that the table is being returned to us. This may take 3-5 days.
Box damage does not mean the table is damaged! The boxes are extremely sturdy. They are built to protect your table, and can endure the typical shipping cycle. If there is damage to the box, note that on the delivery receipt: “Box damaged in “xx” places.” Request to open the box and inspect the contents. If the table is damaged, refuse it. If the driver refuses inspection, note on the POD that the box was damaged and the driver refused contents inspection POD and refuse it.
We send very helpful receiving instructions with further details and information about inspecting your table when the invoice and tracking number are sent.
Deliveries signed free and clear of damages, or if left without signature by the recipients request, will be the recipient’s responsibility, no exceptions.
We do not ship damaged merchandise to you. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. This is your responsibility and we cannot be there to do this for you. Deliveries signed free and clear of damages, or if left without signature by the recipients request, will be the recipient’s responsibility, no exceptions. Should concealed damage be discovered, we will assist you in filing a claim with the carrier.
Assistance, Accessorial Needs
These foosball tables are heavy. You might need help! You must make arrangements to have the help available to assist you with offloading your delivery on the scheduled delivery day. If you have or can borrow a hand truck, that is most helpful. You can also open the box and remove the components to lighten the weight for final cabinet removal (still heavy!)
Common Carriers (truck delivery) are only responsible to show up at the curb closest to your door or driveway. They are not responsible for offloading your table or moving it beyond the curb. Some drivers will assist you in getting the shipment off the truck or may even bring it into the building but they are NOT obligated to.
If you need assistance in offloading your delivery, services are available such as lift gate or inside delivery and are available for an additional cost to you and are not included in the price of the item. We will be happy to provide a quote to you and make these arrangements for you in advance of shipping.
If, at the time of delivery, you accept or order any service other than those specified on the delivery Bill of Lading, you will be charged for those services.
Tables do not require liftgate service. We do not ever, and have never, used a liftgate. The tables easily cantilever off the back of the truck. We load and unload entire trailers without the benefit of a lift gate. Liftgates add instability to moving the box(es) and can damage the table!
Most orders will ship within two business days after your order has been placed, unless otherwise specified. Delivery times we quote are for estimate purposes only and provided to us by the carrier, but not guaranteed. We are not responsible for carrier or in home furniture delivery times, dates, appointments or delays.
Common Carrier Delivery is available during business hours from Monday through Friday excluding any US Federal Holidays. In home furniture delivery (non common carrier) is scheduled by the provider and they will contact you prior to delivery to make an appointment for delivery; they do deliver on Saturdays and Sundays if they are in your area at that time, and this can be requested, but is not guaranteed.
If you need an item by a specific date then you must note it when placing your order. Expedited shipping may be available for an additional cost.
Occasionally, the "Tornado" placards on one-time used tournaments tables are scuffed in re-boxing and re-shipping. As the tables are demos, these are not replaced; these are one-time, used tables.
We work very hard to make sure you get exactly the foosball table you want, that's why we talk to you before you purchase one. If you refuse your table for any reason other than clearly visible damage, you will be responsible for all shipping costs both ways in addition to restocking fees. No exceptions.
Weights and Assembly (Instructions are included)
Boxed tables weigh (appx):
Sport 210 1 box
Classic 225 1 box
Elite 225 1 box
Worthington 275 1 box
T3000 Non Coin 355 2 boxes
T3000 Coin Op 365 2 boxes
Home model tables (single body cabinets) require assembly: legs, then players, bumpers, handles, etc. This takes about 1 ½ hours.
Commercial tables (split body cabinets) require that the legs be put on the base and then two people take the assembled top and slide the hinges onto the base cabinet hinge.
All tables should be leveled.
* We are not the manufacturer, Valley-Dynamo, we are a dealer.
Charles Mackintosh 336-210-1194
Tornado Foosball Tables and Parts
Tornado foosball parts and tables
We provide genuine, quality Tornado foosball tables to serious and recreational players throughout the United States and have since 1982. And despite the claims of others, we have sold more foosball tables than anyone, anywhere. There isn't anyone in the industry more qualified to help you in your selection or with follow up service. We service what we sell, and we sell for less! Our prices are the best you will find anywhere, and we won't be beat!
What is now TornadoFoosball.Com, Inc. began in 1976 when Charles Mackintosh first played foosball on a Tornado table. "The increased precision, control, and overall enjoyment factor won me over immediately," he once said. After four years in the USAF and while attending the University of Texas at San Antonio, Charles and his (now lifelong best friend) and foosball forward Chip Lambert, assembled loans to start a Tornado foosball route with six tables in the hottest rock and roll night clubs in San Antonio in 1980.
After moving back to his home state of North Carolina in 1982, he started Tornado of North Carolina. Since the early 1980’s, he has been involved with foosball on the national, state and local levels and has run thousands of local, guaranteed, sanctioned tournaments. On Thanksgiving weekend, 2014 he ran the 32nd annual NC State Championships. This tournament now lives on as the annual Carolina Classic. At that time, it was the longest-running State Foosball Championship Tournament in the country.
Now retired, Charles was a professionally ranked player and he and Russ King won the 3500 Limited in 1988 at the World Championships in Dallas, TX. He also made the finals of Open Doubles that year with long-time partner Rick Macias. (They were double-dipped in the finals.) In January, 2010 Charles was captain of the Senior Men's Team that took Silver in Nantes, France; a berth he won at the World Championships in August, 2010.
Charles is literally the only person in the world who does nothing but Tornado Foosball full time. There is no other occupation to distract him and this business has been built on the excellent, focused customer service that only he can provide with his unique background and knowledge of the game. In addition to sales, he is involved in limited promotional events and continues to operate a foosball route that runs from Greensboro to Charlotte, NC.
Many dedicated people have helped make TornadoFoosball throughout the years. We are grateful to each and every one!
We respect your privacy and do not provide your information to anyone by any means for any reason.
Any information provided to us is used by us to contact you regarding your interest or purchase, per your request.
Our warehouse is located at 8500 Ellisboro Road, Stokesdale, NC, where you can pick up foosball tables on site.
Call for an appointment: 336-210-1194 (Contact)